This page will answer most questions you may have about using our site.
If you do not find the answer to your question on this page, please contact us by filling out our form.

Help Topics

• Login and password questions
  • I did not receive an activation e-mail to activate my membership.
  • I requested a resend of my activation e-mail, but did not receive it.
  • I can't remember my password!
  • My password does not work!
    • How to enable cookies and javascript in your Web browser
  • I am having trouble accessing my member profile.
• General questions and answers about the site
  • What is the best way to view this Web site?
  • Using WebTV, AOL or other browsers with this site.

Login and password questions

Q: I did not receive an activation e-mail to activate my membership.
Please click here to fill out a simple form to resend the activation e-mail.

Q: I requested a resend of my activation e-mail, but did not receive it.
There are several reasons you might not receive your confirmation e-mail:

• You entered the wrong e-mail address. If you entered the wrong e-mail address, you will need to sign-up again.
• You may have HomeCookingRecipeBox.com blocked in your e-mail preferences. Checking for this varies depending on which company you use for your e-mail. Here is the way to check it on the most commonly used e-mail service providers:
  • AOL - Click "Mail" from the drop-down menu, then select "Mail Controls." Once the "AOL Mail Controls" window opens select "Next" to proceed. Make sure the screen name you want to "Set Mail Controls" for is selected and the "Customize Mail Controls for this Screen Name" button is selected, then click "Next." There are five options on the next screen:
  1. If the first option, "Allow e-mail from all AOL members, e-mail addresses and domains" is selected then it is possible your e-mail service provider is blocking and/or filtering e-mail from HomeCookingRecipeBox.com (see below).
  2. If the second option, "Allow e-mail from all AOL members. Block e-mail from all others" is selected then change your selection to the first option or the second and third options and "Add" HomeCookingRecipeBox.com in the box to the right.
  3. If the third option, "Allow e-mail from all AOL members and from the listed domains and e-mail address. Block e-mail from all others" is selected, look to see if HomeCookingRecipeBox.com is in the list to the right. If HomeCookingRecipeBox.com is not in the list, "Add" it to the list.
  4. If the fourth option, "Allow e-mail from the list AOL members, e-mail addresses and domains. Block e-mail from all others" is selected, look to see if HomeCookingRecipeBox.com is in the list to the right. If HomeCookingRecipeBox.com is not in the list, "Add" it to the list.
  5. If the fifth option, "Block e-mail from the listed AOL members, e-mail addresses and domains. Allow e-mail from all others" is selected, look to see if HomeCookingRecipeBox.com is in the list to the right. If any e-mail address ending with HomeCookingRecipeBox.com is in the list, click on the e-mail address or domain name to select it and then click remove.
  • Click "Next" twice, then click "Save."
  • MSN/Hotmail - Once you login to check your e-mail, click on the options tab. Under the "Mail Handling" section, click on the "Block Sender" list and see if any e-mail address ending with HomeCookingRecipeBox.com is in the list. If you see one, click on the e-mail address or domain name to select it and click "Remove" then click "OK."
  • Yahoo - Once you login to check your e-mail, click on "Mail Options" in the top right-hand corner. Click on "Block Addresses" underneath the Management section. Check the box under "Remove Block" and see if any e-mail address ending with HomeCookingRecipeBox.com is in the list. If you see one click on the e-mail address or domain name to select it and then click "Remove Block."
• Your Internet Service Provider and/or E-mail Service Provider may be blocking and/or filtering e-mail from HomeCookingRecipeBox.com. If you have checked all of the mail controls indicated above, more than likely this is the problem, please contact the company that you use for e-mail and ask them to stop blocking or filtering your e-mail.

Q: I can't remember my password!
If you cannot remember your password, you can receive an e-mail with your password by clicking on the link labeled "Forgot your password?" here.

Q: My password does not work!
If you can't log into the site because you keep getting an error message that says, "Invalid password! Please try again." Click here to utilize our Forgot Your Password feature to e-mail you the password on file for your account.

• You must have all the capital letters (if the password contained any) the same.
• If you still are unable to enter, check to be sure that you are filling in your full e-mail address, in the Log-in field. For example if you are suzie_surf@surf.com, you can not only enter suzie_surf, it must be the full e-mail address, suzie_surf@surf.com. Also your e-mail address will not begin with www.

If you are sure you have entered your e-mail address and your password exactly the same as you used when you registered for access to the site, the problem may be due to cookies and/or JavaScript not being enabled in your Web browser. If you think this is the problem, follow the steps below to enable cookies in your Web browser.

Q: How do I enable cookies and javascript in my Web browser?

Internet Explorer - Version 6

• From the "Tools" menu, select "Internet Options." Click the "Security" tab. Move the slider control until "Medium high, Medium, Low or Accept All Cookies" is displayed. Alternatively, click the "Default" button, which will select "Medium." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."

Internet Explorer - Version 5

• From the "Tools" menu, select "Internet Options." Click the "Security" tab and click "Custom Level." Scroll down to "Cookies." Make sure "Enable" is selected under "Allow Per-session cookies (not stored)." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."

Netscape Navigator - Version 7

• From the "Edit" menu, select "Preferences." Click "Privacy & Security" to expand. Click "Cookies" so that it is highlighted. To enable cookies, select "Enable all cookies" checkbox. Click "Advanced" to expand. Click "Scripts & Windows" so that it is highlighted. To enable JavaScript, select the "Navigator" check box.

Netscape Navigator - Version 6

• From the "Edit" menu, select "Preferences." Click "Privacy & Security" to expand. Click "Cookies" so that it is highlighted. To enable cookies, select "Enable all cookies" checkbox. Click "Advanced" so that it is highlighted. To enable JavaScript, select the "Enable JavaScript for Navigator" check box.

AOL - Versions 7.0 and 8.0

• Click "Settings" on the toolbar and select "Preferences." Select "Internet Properties (WWW)." Click the "Security" tab and click "Custom Level". Scroll down to "Cookies." Make sure "Enable" is selected under "Allow Per-session cookies (not stored)." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."

If you have verified that you have enabled cookies and/or JavaScript in your Web browser, you might try adding HomeCookingRecipeBox.com as a trusted site. Here are instructions for doing this in Internet Explorer:

• In Internet Explorer, select Internet Options from the Tools menu.
• Click the Security tab, and then select the Trusted Sites zone and click on the Sites button.
• Enter the site name without "www." HomeCookingRecipeBox.com. Be sure the require server verification box is unchecked and click the Add button.
• When you are done, click on each OK button to save the new settings while closing the dialog windows.

Q: I am having trouble accessing my member profile.
If you clicked on the link to edit your profile and it took you back to the home page, scroll down the page and click on Logout. Then log back into the site and immediately click on the member profile link. If you continue to have difficulties, please contact us.